Patient Rights & Concerns

Who can help me if I have a concern, complaint or grievance?

If an individual or family has any concerns about care and safety at Valley View Hospital or any of its satellite services, he or she is encouraged to contact Valley View Hospital by telephone, email, or by regular mail. Our goal is to promptly respond, address, and remedy any patient or family member concerns. Please feel free to contact us directly regarding any and all concerns.

For Billing Concerns – 970.384.6890 or vvhcs@vvh.org

For Patient Complaints or Concerns About Their Care – Call the Grievance Hotline at 970.384.8156 or email Grievances@vvh.org. Click here for our Patient Grievance Process

For concerns related to Civil Rights, Discrimination, ADA, Privacy and any other Compliance matter – Call the Compliance Hotline at 844.759.0033, email Compliance@vvh.org or visit Ethics Point to file a report.

• Ethics Consult Service
• Valley View Hospital Association (“Valley View”) Notice of Privacy Practices

  • Valley View Hospital is committed to and is required, by law, to keep your Personal Health Information (PHI) private. We are only allowed to share your PHI for treatment, payment and for health care operations. You have the right to let us know if you would like for us not to share your information in certain circumstances. This includes the hospital directory which contains your name, location in our facility, general health condition and religious affiliation. Information in the directory may be disclosed to anyone who asks for you by name unless you ask to be removed from our hospital directory when admitted to the hospital. Valley View Hospital has the responsibility of sharing some PHI with law enforcement when appropriately requested. This includes reasons such as public health and safety activities, victims of abuse, neglect, or domestic violence, health oversight, lawsuits, or when a crime is committed.

• Patient Rights and Responsibilities

  • Valley View Hospital Association (Valley View) will provide a foundation for understanding and respecting the rights of patients and their families. We will provide care that is sensitive to cultural, racial, religious, or other differences. Valley View complies with applicable Federal civil rights laws and does not discriminate based on age, race or ethnicity, color, national origin, religion, culture, socio-economic status, sex, sexual orientation, gender identity or expression, genetic information, or mental or physical disability.

• Non-Discrimination and Accessibility Policy
• Limited English Proficiency Notice - Click here for assistance in other languages.
• Service Animals Notice