If an individual or family has any concerns about patient care and safety at Valley View Hospital or any of its satellite services, he or she is encouraged to contact the Valley View’s Customer Service Department at (970) 384-6890 or toll-free at: 1-866-231-7678), by Email (vvhcs@vvh.org) or by regular mail . Our Notice of Privacy Practices for Protected Health Information is available for your convenience in English or Spanish.

If you believe that your information has not been treated this way please contact our Customer Service Department, either by telephone (970-384-6890 or Toll-free: 1-866-231-7678), Email (vvhcs@vvh.org) or by regular mail . Please include the following information so that we can address and/or investigate the situation:

If the concerns in question cannot be resolved at this level, the individual is to be encouraged by the organization to contact the Joint Commission for Accreditation on Health Care Organizations.

For more information about the Joint Commission and its standards for ambulatory care visit their website at http://www.jointcommission.org/. The Joint Commission website includes an extensive directory. The general phone number is (630) 792-5000 and the Customer Service number is (877) 223-6866.